Sends out detailed eBrochures to your customers building a relationship.

 Sends out a 5 Day Email Survey where the customer responds to questions     regarding their satisfaction with your sales process thus far.

 Sends out an appointment confirmation email that allows the customer to confirm     or reschedule their appointment 24 hours before their schedule appointment.

Phase 1 – Gathering Trade-In Data and Generating a Lead

1.  The E-AutoBook process begins with asking the customer what type of vehicle they are interested in appraising. The first page consists of gathering the following information:

a. Year
b. Make
c. Model
d. Trim

2.  After providing their vehicle data, the customer is then asked to input the mileage on their vehicle, their zip code and select a number of options for the vehicle to better help you gauge the true market value. Most importantly the condition of the vehicle is rated using four industry standard choices: Poor, Fair, Good, and Excellent. E-AutoBook provides you with all this data so your used car manager can be well prepared when offering the customer a value range for their vehicle.

3.  The next step in the process asks the customer what vehicle they wish to purchase. The customer is able to select any new or used make available on your lot. The customer selects the vehicle down to the trim level. E-AutoBook provides you with both the customer's trade-in and purchase request information, so when you receive the lead, you will know everything you need to turn this lead into a sale.

4.  The following page is the contact information page where the customer provides you with the following pieces of data:

a. Name
b. Email Address
c. Phone Nmuber

5.  The last page of the E-AutoBook process offers the customer an opportunity to schedule a free vehicle inspection at the dealership. This product component is extremely valuable because not only will you have the customer in the dealership to sell them a car, but will be able to give a firm value for their trade-in after your used car manager has appraised the vehicle as well.

Phase 2 – Converting Leads to Car Deals

Upon completing the trade appraisal process, our system will initiate the first steps in our automated follow-up system. As soon as the lead is generated and emailed to you, your customer will receive a detailed eBrochure via email. This eBrochure will have your dealership name, address, and all pertinent contact information displayed prominently at the top so there is no confusion as to where this email is coming from. The eBrochure will also contain links to your finance and inventory as well as hours and directions. The customer will now have in a printable format all of the vehicle details they viewed in the coupon process at their disposal including standard features, technical specifications, and warranty. There is a full color photo of the vehicle as well as the multimedia multi-angle photos and 360 degree exterior spins.

On day 5 each customer will receive an automated email survey. This survey is used to give your dealership proper feedback on your salesperson and the customer’s level of satisfaction with their online buying process so far.

Customers that schedule an appointment through the coupon will also receive an appointment confirmation email, which allows them to either confirm or reschedule their appointment.